FAQ

RETURNS / REFUNDS

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR OFFER REFUNDS ON VINTAGE WATCHES OR CLOTHING.

To maintain the exclusivity of our curated vintage we operate on a final sale, no-returns policy. All vintage items will have some wear and be preloved, it’s what makes these pieces unique and one of a kind. We encourage you to carefully review our product details and images before making a purchase so you can ensure it's the perfect addition to your collection!

 

VINTAGE WATCHES

All of our vintage watches are finely sourced and hand picked. Due to the watches being older a majority of them do not work but some may or could be fixed with minor repairs. All watches are untested. These watches sell very quick, in order to get these out to you as fast as possible we clean and sanitize these pieces but do not make any repairs so they will be sold as is and final sale. We note the physical condition, size of the watch and include a sizing guide in the description.

 

SHIPPING INFORMATION

When will my order ship?

All of our packages typically take 1-3 days to ship. We know you’re excited to receive your new pieces so we try to ship as fast as possible! We will provide you with the tracking info when the order ships.

 What if the package is lost or I have not received it?

Tracking info is provided for every order, make sure you check the tracking number. We provide tracking with our orders to ensure purchase safety for both you and us. Once the order has been dropped off and scanned we are not liable for any lost or stolen orders.

 

GENERAL QUESTIONS

When will new pieces be added?

Our new arrivals are dropped every FRIDAY at 9AM EST.

All of our official drops will be announced via our social media platforms.

Instagram, Tik-Tok - @shop.reissue

No products are “ in stock” or there is very little why?

We currently release inventory on drop days- this means every Friday we release new pieces. Things sell very quickly on our drop days with everything being one of a kind vintage. We hope to increase our inventory as we grow as brand so more pieces can be available!

How is everything sourced-priced?

All of our vintage is hand picked and sourced in the USA. Every piece is priced differently depending on condition. We pride ourselves in finding quality vintage that we would want ourselves.